Return

Report your return via email, and send or drop off your items at:

Lasersheets Rotterdam
Van helmontstraat 23 (unit 16)
3029AA, Rotterdam

If your order has not yet been sent yet, you can still cancel it, please contact us quickly!

Please contact customer service to discuss whether this is possible.

If your order has already been sent, you can unfortunately no longer change the size. Contact us quickly!

Yes, you can return a product within 30 days of purchase. Provided it has not been damaged or edited.

We will refund the purchase amount within 14 days after receiving your return package. Provided that the material is not damaged and has not been processed.

Are you waiting too long for your return amount? Please contact us.

Returns can be made within 30 days of purchase, provided the material has not been damaged or modified.

The shipping costs for returning your return order are at your own expense.

The purchase amount will be refunded within 14 days after receiving the return order.

We're sorry to hear that!

Please contact customer service to find a suitable solution.

We will replace damaged material at no extra cost.

Scratches and breaks are obvious damage.

However, some things are specific to the material and we do not see these as damage. This includes:

Knots and plugs in plywood sheets. Wood is a natural product and contains imperfections. The plywood quality determines the degree of 'disorders' that can be tolerated. The product pages provide more information about the qualities.

Small holes in the layer filling of plywood sheets.

Deviating sheet thickness, as long as it falls within the thickness tolerance. Many materials can vary in thickness. That is a consequence of the way they are made. The page with an explanation of a material states which deviations we allow.

Scratches and other minor damage on materials without protective film. Some materials, such as polyacetal, are delivered from the factory without a protective film. As a result, the material may contain scratches and other damage. These materials are especially suitable for technical applications where this is not a problem. If you want a material for aesthetic applications, choose a material with a protective film.

Crooked sheets (within reason). Some materials can warp due to rapid changes in temperature and humidity. In most cases they straighten out again when they have been in a constant climate for a few days.

We cannot replace materials with such properties. You can of course return them.