Frequently Asked Questions

We ship your order within 2 working days.

That's possible. Check the page about returns

Sheet materials can warp due to differences in temperature and humidity.

It shouldn't be, we will replace it.

We ship your order via PostNL, which transfers the parcel to your local postal service. If your order is too large for a regular package, we will send it on a pallet. Pallets are delivered by various carriers, including DHL. In that case we'll contact you beforehand to discuss delivery.

Yes, you can at Lasersheets Rotterdam.

Place an order online; orders are usually ready within 24 hours.

The address is:
Van Helmontstraat 23, unit 16 (Snijlab), 3029 AA Rotterdam.

No, you can't influence that speed. However, you can inquire about the expected delivery date because sometimes it may be quicker.

Yes, you can with a business account.

Read more about business accounts here.

Yes, you can. Read more about business accounts here.

MixCrates are very suitable for schools, because there are many different materials in one crate.

Read more about schools and makerspaces here.

We don't provide samples, but you can order small dimensions of each material to test.

No, we don't cut to size. However, each material is available in several standard dimensions. You can submit a suggestion for other standard dimensions.

No, we don't cut to size. However, each material is available in several standard dimensions. You can submit a suggestion for other standard dimensions.

All the materials we offer can be laser cut, but whether your specific laser can cut through it depends on your machine.

In general, the rule is: the heavier the material, the more power you need to cut it. The thicker materials we offer (MDF 9 mm and Poplar plywood 12 mm) can be reliably cut with a good quality 90W machine.

Then, unfortunately, we don't have it for sale. You can send us a suggestion to include the material in our assortment.