Frequently Asked Questions

What is the delivery time?

The delivery time is 3 working days

Can I return materials?

Yes, you can. Check the page about returns

How will my package be delivered?

Packages are delivered by Parcelpost.

If your order is too large for a normal package, we will send it on a pallet. Pallets are delivered by DHL, among others.

Can I also collect materials?

Yes, you can at Lasersheets Rotterdam.
Place an order online, orders are usually ready within 24 hours.

My material is not flat?

Sheet materials can warp due to differences in temperature and moisture. Also read our blog post on this topic.

My material is damaged?

That's not supposed to happen, please contact us for a solution.

Can I order on account?

As a business customer, you can apply to order on account. Once we have approved your application, you can order in the webshop and receive an invoice afterwards.

Which materials do you recommend for schools?

MixCrates are very suitable for schools because they contain many different materials in one crate. Or take a look at the workshop pallets.

Read more about schools and makerspaces here.

Can you cut the material to a different size?

No, we do not cut to size. You can choose from a number of standard sizes so there is always something that fits well in your laser. This way we can keep costs as low as possible.

Which materials can I cut with my diode laser?

A lot. Here you can find them all. Furthermore, each product page has a badge indicating whether the material is suitable for diode lasers.

I am looking for a material but it is not on the website?

Let us know via chat, whatsapp, or email, we would love to hear your suggestions!

Is there free shipping?

Yes! Order for at least €100 and the shipping costs are free (excluding pallets)